August 31st 2010:

With the issues from the last batch of Sock yarn, a good number of you now have codes that give you a discount. I know that it isn't totally intuitive how to use them so here is a little tutorial:

Step one:
Click the Cart button on the right hand side of the screen.

Step two:
Enter the code into the voucher box at the bottom of the cart screen.

Step Three:
Click the Add button to enter your code.

You can view all vouchers available to you in the Vouchers section of your account info.

You can't enter a code until there is something in your cart. If you are making a time pressured purchase (such as during a yarn update) you might like to pop something small into your cart as a place holder so you can enter the code in advance of the update - you can then delete that "place holder" item before completing your purchase.

Codes issued as compensation for the issues with the last batch of Sock yarn can be used on anything in store, you are not restricted to yarn.

August 2nd 2010:

Dear Customers,

Testing has revealed that any Sock yarn sold by me since March of this year has not been properly superwash treated.

I hope I can resolve this issue quickly, but until I have I will not be selling Sock yarn. I should have replacement stock soon, so I hope there will not be too great a disruption to supply. My apologies for any inconvenience caused.

If you have been a customer of mine since March of this year you should have received emails from me outlining this problem and resolution options. If you have not please email me so I can give you the full details.

Best wishes,

Morag