Customer Service
Contact Information
If you have any questions about our products or about any order you have placed please don't hesitate to contact us.
Email: sales@vintagepurls.co.nz
Postal Address:
Vintage Purls
PO Box 5496
Moray Place
Dunedin 9058
Shipping
It is more economical to spread the cost of shipping over a number of items, consider getting a group of friends together to place an order so you can lower the transport cost for everyone.
New Zealand
Orders over $100 are shipped free.
Order under $100 incur a $6 shipping charge.
International
Our system is setup to calculate shipping costs to most international destinations, you do need to proceed through the checkout process and enter your address to get a shipping price, you can cease the transaction at this stage if the shipping price is not acceptable to you. International customers (those with a billing address outside of New Zealand) do not pay local tax (GST), the tax free price will be shown once you log into our system.
Gift Certificates
Gift certificates are the perfect gift solution for any knitter in your life. So that you have something to present your favorite knitter we like to send you a good, old-fashioned, real-life gift certificate. Each certificate can easily be redeemed by entering its unique code when placing an order.
So that we can customise a certificate to your requirements please contact us to arrange something that meets your needs.
Returns
If you have any concerns regarding the products you have purchased please do not hesitate to contact us.
We do our best to accurately depict the colour of our yarns but do please be aware that varying computer monitors can display colour differently. If you are unhappy with the colour of a yarn after you have purchased it please contact us to arrange to return it for a refund of the yarn cost. Please be aware that we cannot refund postage charges in these circumstances.
Warranty Information
KnitPro
KnitPro stands behind all of its products. Accordingly a full refund or exchange is offered for any KnitPro product within one year of the purchase date if the product does not perform as it should during normal knitting use. This means: "that if the item breaks without your sitting on it, stepping on it, dropping it from a ten story building, or finding it has been used for some mischievous purpose other than knitting by a child or pet", KnitPro will replace the item.
Vintage Purls Yarn
The hand dyeing process is not designed to create a uniform colour so please expect a range of tones and colours in your yarn.
The wool content of our Sock yarn is treated so that it can be machine washed and the yarn is designed to withstand regular cold machine washing. We do not recommend hot machine washing or high tumble dryer heat.
Our other yarn lines should be hand washed in luke warm water, handle your garment with care so as to avoid felting.
Should you have any concerns or questions about our yarn please don't hesitate to contact us. If our product is found to be faulty we will replace it.
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